PlayOJO Privacy Policy
Last updated: April 16, 2026
At PlayOJO, we are committed to protecting your privacy in compliance with Australian privacy laws including the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online casino services.
Information We Collect
We collect personal information such as your name, email address, date of birth, phone number, and payment details when you register an account or make deposits. We also gather identification documents to verify your age and identity, ensuring compliance with Australian gambling regulations prohibiting underage gambling. Usage data including IP address, device information, and betting history is collected to monitor account activity. This information is essential for providing our services and meeting legal obligations under Australian law.
How We Use Your Information
We use your personal information to create and manage your account, process deposits and withdrawals, and deliver personalised gaming experiences. It enables us to verify your identity, prevent fraud, and ensure you meet the minimum age requirement of 18 years as required by law. We also analyse usage data to improve our services, detect problem gambling, and comply with Australian regulatory requirements. Your information helps us send relevant communications, subject to your consent.
Information Sharing
We share your information only with trusted service providers such as payment processors and age verification partners, bound by strict confidentiality agreements. Disclosure occurs if required by Australian law, regulators, or to prevent illegal activity like money laundering. We do not sell your personal data to third parties.
Data Security
We implement robust security measures including encryption of sensitive data, secure servers, and firewalls to protect your information from unauthorised access. Regular security audits and access controls ensure only authorised personnel handle personal data. We use automated and manual processes for age verification to safeguard against underage access. In the event of a data breach, we will notify you and relevant Australian authorities as required by law.
Your Rights
Under the Privacy Act 1988 (Cth), you have the right to access, correct, or delete your personal information by contacting us. You may withdraw consent for data processing at any time, subject to legal obligations such as age verification records. Request anonymisation where possible, or opt-out of marketing communications. For complaints, contact us or the Office of the Australian Information Commissioner (OAIC).
Cookies and Tracking
We use cookies and similar tracking technologies to enhance site functionality, analyse user behaviour, and personalise content. These include essential cookies for account security and analytics cookies for performance monitoring. You can manage preferences via our cookie banner; however, disabling them may affect site features.
Contact Us
For privacy concerns or to exercise your rights, please contact our Data Protection Officer. We aim to respond within 30 days.
[email protected]